Introducing our new GW Virtual Health Follow-Up Care after Your GW Hospital ER Visit
You can reach us from the comfort of your own home or anywhere! We are pleased to now offer a virtual follow-up visit for our patients who were recently seen and discharged home from the GW Hospital Emergency Room (ER). Our GW ER Virtual Health Visit is an online-only way to connect with one of our on-call GW Department of Emergency Medicine providers or one of our Immediate and Primary Care providers from a mobile device, tablet, or a computer with a webcam.
After your GW Hospital ER visit, we understand you may need medical documentation for your employer or have further questions about the condition for which you were treated in the GW ER or about results that may have returned after your visit. Now more than ever, we encourage you to avoid physically going to the GW ER for non-emergency medical concerns.
Please keep in mind this service is NOT for medical emergencies. If you think you are having a medical emergency, please call 911.
Our virtual health service can assist you with the following two categories of visits:
- Any non-emergent concerns, questions, or documentation needs about the condition for which you were recently treated in the GW Hospital ER.
- Establishment of ongoing care with a primary care provider for routine care
If all you would like is a copy of your lab or X-ray results from your GW ER visit, please contact the GW Hospital Medical Records department at 202.715.5324.
Conditions we can assist you with after your GW Hospital ER visit – all at your convenience, anywhere you are.
- Return to work evaluation and documentation
- Concern about COVID-19-related symptoms, recommendations, and/or testing
- General follow-up evaluation
- Consultation regarding interpreting your lab results from your recent GW ER visit
- General follow-up for a skin condition, rash or stitches
- Evaluation after a head injury or concussion
- General follow-up visit after a sport related injury visit to the GW ER
How does GW Virtual ER Follow-up visit work and how do I request an appointment?
We use the secure video platform, Zoom, a health information (HIPAA) compliant video conferencing system that allows you to have a video conference-based visit with your GW MFA Emergency Medicine specialist or an immediate and primary care physician. You will need to have a computer, tablet or smart phone with a front facing camera to participate in the virtual health visit.
The Zoom application is available for download to use on smart phones and tablets. The apps are available in the Apple App Store and on Google Play. See instructions below for steps to set up your computer, tablet or phone for Zoom. Zoom is a free video communications software and there is no charge for using Zoom.
Request your Virtual GW Hospital ER Follow-up Appointment
Please click below to request a GW ER Follow-up visit. Please fill out and submit the online request form and one of our schedulers will call back within 24 hours to schedule your virtual video visit and you will receive a link to the Zoom website. You will be prompted to download the Zoom software to use on your computer, tablet, or smartphone. This software is free to use.
How It Works
- Once you have downloaded the software, a box will prompt you to enter your name. Please enter your first and last name.
- The next prompt will ask you how you’d like the audio (sound source) for the meeting to be connected. It is best to connect by computer or the audio on your tablet or smart phone
- Be sure that your microphone is not muted and that your speakers are not muted. This way you and your provider can speak to each other. You will also need to make sure that your video stream is “started” so that you can see each other. You may have to hover your mouse over the screen on your computer or tap the screen on your phone to get this toolbar to appear.
- You should be able to see and talk to your provider. At the beginning of your appointment, your provider will also ask you for an alternate contact number at which to reach you, just in case you have trouble getting started or if you get disconnected during the appointment.
- This set up does not have to be done again for subsequent visits.
Questions? Learn more with our FAQs below
- WHAT IS A GW VIRTUAL FOLLOW-UP ER VISIT?
The GW Virtual Health after ER care program is a faster, easier way to virtually meet with a GW ER doctor after your visit or our Immediate and primary care concussion and sports medicine specialist for your supportive care needs.
- WHAT CONDITIONS CAN A GW VIRTUAL FOLLOW-UP PROVIDER TREAT?
Our on-call providers currently treat issues related to a recent GW Hospital ER visit. Not all medical conditions can be treated through a video visit. In the event of an emergency or if you need care immediately, please CALL 911 or visit your nearest emergency department. In some cases, our on-call provider may refer you to a primary care physician or a specialist for care.
- WHAT IF I NEED A PRESCRIPTION?
Providers can prescribe medications, when appropriate as they relate to your recent visit. All prescriptions are sent electronically to a pharmacy of your choice.
- WILL MY INSURANCE COVER A GW VIRTUAL FOLLOW-UP VISIT AND IS THERE A CO-PAY?
Virtual telehealth visits are covered by most insurances. Please reach out to your insurance provider to confirm your coverage benefits and co-pay amount.
- WHAT PRESCRIPTIONS WILL THE GW VIRTUAL HEALTH PROVIDER PRESCRIBE?
Our providers will prescribe medications as appropriate for your condition. However, the service will not provide prescriptions for controlled substances, such as narcotic pain medications.